To purchase directly from our website, simply add the item(s) to your Cart and click on the icon in the top right corner when you're ready to proceed with checkout. You can log in if you have an account, but creating one is not required to place an order.

If you'd prefer to purchase through a quotation or proforma invoice, please contact us at orders@treatts.com.

No, you can check out as a guest without creating an account. We recommend that our customers create accounts for faster checkouts, a more personalised shopping experience, and to access our wishlist feature.

Once your order is shipped, we are unable to cancel or modify your order. If you haven't received confirmation that your order has been shipped, please contact us so we can check the status of your purchase with the seller.

For instructions on how to return an item, please refer to this article.

After your order has been dispatched, you'll receive a confirmation email with tracking details, allowing you to easily track its progress. If your order includes products from multiple brands you will receive multiple confirmation emails.

Our wishlist allows you to curate and save your favorite items, making it easy for friends and family to find the perfect gift for you. Simply browse our collection, select what catches your eye, and add it to your wishlist by clicking on the heart symbol. Then you can share your wishlists via social media or through a unique link.

Please note that you must be a registered customer to use the wishlist, and that the wishlist does not guarantee the stock of products.

We currently deliver to addresses in the EU and UK. While we don’t yet ship to other countries, we’re actively working on expanding our reach! Stay updated by subscribing to our newsletter or following us on social media.

If you'd like to check with us shipping to other countries reach out to info@treatts.com and we will do our best to make it happen.

Shipping availability may vary by brand or artisan, so please check the product page for specific delivery information.

As a marketplace, all products are shipped directly by our brand partners. Shipping costs vary depending on the brand, the item's origin, and the delivery destination. Each product page provides specific shipping details, including the countries each brand delivers to and the shipping cost per destination.

If your order includes products from multiple brands, each brand will ship separately, and you may see separate shipping charges at checkout. A detailed breakdown of all shipping fees will be displayed in your cart before you complete your purchase.

No, customs duties may be applicable based on your destination country, the origin of your items, and the total value of your order. You can view the shipping origin for each product by checking the Shipping & Location details on the product page.

If applicable, these fees are the responsibility of the customer and are generally not included in the order total. They must be paid directly to the carrier or relevant authorities. Please note, local VAT is included in all prices, but other taxes and duties are not.

UK customers

If any part of your order is shipped from a brand outside the UK, you will be responsible for any applicable import duties and taxes upon delivery.

• Orders valued at £135 or less (excluding shipping costs) typically do not incur import duties, though VAT may still apply
• For more details, visit the UK Government website

US customers

If any part of your order is shipped from a brand outside the US, you will be responsible for any applicable import duties and taxes upon delivery.

• Orders valued at $800 or less (including shipping costs) are generally exempt from these charges
• For more details, visit the US Government website

EU customers

If you are based in EU, taxes and duties are already included in the order total when ordering from brands within the EU.

If any part of your order is shipped from a brand outside the EU, any applicable import duties and taxes are the customers' responsibility.

We accept returns within 14 days from the date your order was delivered. For returns to be accepted, items must meet the following conditions:

• Items must be undamaged, unused, with any tags still attached, and in the original packaging.

Please note that made-to-order and personalized items are non-refundable. These items can only be returned if they arrive damaged or faulty. In such cases, please notify us within 72 hours of receiving your order.

Please note your refund won't include the outgoing shipping costs already paid unless your products arrived damaged or with a fault.

Please note: made-to-order and personalized items are non-refundable.

In order to initiate a return, please email us at orders@treatts.com within 7 days of receiving your order with the following details:

• Your order number
• The product(s) you wish to return
• The reason for the return

Upon receiving and approving a return request, Treatts will provide you with a Return Label. Please package the item in its original packaging and send it to the address provided using the label received. The return shipping cost is the customer’s responsibility and will be deducted from your final refund amount. Once your return has been received by the brand, your refund will be processed and issued to the original payment method. Please allow 2-3 business days for processing.

Please note your refund won't include the outgoing shipping costs already paid unless your products arrived damaged or with a fault.

While our brand partners carefully inspect products and ensure packaging is secure before dispatch, occasional mistakes can occur. If you receive a damaged or incorrect item, we will cover all return and redelivery fees. Please follow the steps below to resolve the issue:

1. Email us at orders@treatts.com within 72 hours of receiving your order and include:

• Your order number
• A detailed description of the damage or fault
• Photos of the damaged or incorrect product, and the internal and external packaging from multiple angles. Please note that evidence is required to verify the damage or fault and to raise a claim with the courier. Without these, we may not be able to offer a replacement or refund.
  

2. Once your details are received, we will get in touch with you to confirm whether you would prefer a refund or replacement and arrange this with our brand partner. Please note that replacements are subject to availability and may take additional time, especially if the item is personalized or made-to-order.

We accept all major debit and credit cards, alongside fast payment options such as Apple Pay.

Please note that we can only accept one payment method per order. Payment will be charged to your card at the time of order confirmation. All transactions will be processed in euros, and the exchange rate at the time of payment will apply.

We occasionally offer promotions and free shipping. Sign up for our newsletter to receive a discount on your first order and stay updated on future promotions!

Please note that discounts do not apply to gift cards, and only one discount code can be used per order.

We take our customers’ security seriously and use a number of methods to protect their details. For full information, read our Privacy Policy.

We’d love to hear from you! For press inquiries, media collaborations, or interview requests, please reach out to us at info@treatts.com. Please include your name, publication, and the nature of your request, and our team will get back to you as soon as possible.