We currently deliver to addresses in the EU, UK. While we don’t yet ship to other countries, we’re actively working on expanding our reach! Stay updated by subscribing to our newsletter or following us on social media.

Shipping availability may vary by brand or artisan, so please check the product page for specific delivery information.

As a marketplace, all products are shipped directly by our brand partners. Shipping costs vary depending on the brand, the item's origin, and the delivery destination. Each product page provides specific shipping details, including the countries each brand delivers to and the shipping cost per destination.

If your order includes products from multiple brands, each brand will ship separately, and you may see separate shipping charges at checkout. A detailed breakdown of all shipping fees will be displayed in your cart before you complete your purchase.

We occasionally offer free shipping on orders exceeding certain amounts. Please check each product information page for detail on free shipping thresholds for each brand or artisan.

To stay informed about free shipping promotions, subscribe to our newsletter or follow us on social media!

No, customs duties may be applicable based on your destination country, the origin of your items, and the total value of your order. You can view the shipping origin for each product by checking the Shipping & Location details on the product page.

If applicable, these fees are the responsibility of the customer and are generally not included in the order total. They must be paid directly to the carrier or relevant authorities. Please note, local VAT is included in all prices, but other taxes and duties are not.

UK customers

If any part of your order is shipped from a brand outside the UK, you will be responsible for any applicable import duties and taxes upon delivery.

• Orders valued at £135 or less (excluding shipping costs) typically do not incur import duties, though VAT may still apply
• For more details, visit the UK Government website

EU customers

If you are based in EU, taxes and duties are already included in the order total when ordering from brands within the EU.

If any part of your order is shipped from a brand outside the EU, any applicable import duties and taxes are the customers' responsibility.

Since all orders are shipped directly by our brand partners, delivery times may vary, and items might arrive in multiple packages. You can find estimated delivery times on each product page under Shipping & Location details.

In stock products: Most orders are dispatched within 72 working hours (or 3 working days). Delivery times depend on the brand location and order destination:

• Domestic shipping usually takes 1-3 working days
• International shipping typically takes 1-8 working days (customs delays may extend this timeframe)

Made to order products: Production times vary by brand. Please check the product page for details on estimated dispatch times.

Personalized gifts: These are custom-made for your recipient and may require additional processing time. Please refer to the product page for specific timeframes.

After your order has been dispatched, you can find your tracking information:

• In your account, via account.treatts.com/orders
• In the shipping confirmation email you receive once your order is sent

If you don't receive a shipping confirmation email or if tracking information isn't available in your account after the estimated delivery date, please reach out to us at orders@treatts.com.

Products are shipped directly by our brand partners from their respective locations. This means that if you order from multiple brands, your items may arrive in separate packages and at different times.

You can check the Shipping & Location details on each product page to see where a specific item is being shipped from. This information helps you understand estimated delivery times and whether customs duties may apply based on your location.

If you have any questions about shipping origins or lead times, feel free to reach out to us at orders@treatts.com.

If your order includes products from multiple brands, each brand will ship separately, and thus your order will arrive in separate packages. If you haven't received all your items, don't worry – the rest of your order should arrive shortly. You can track your orders using the tracking codes sent to you in the shipping confirmation email. Additionally, you can check the estimated delivery time for each item on its product page.

For further details or if you're concerned, please contact us at orders@treatts.com, and we'll be happy to assist you.

We accept returns within 14 days from the date your order was delivered. For returns to be accepted, items must meet the following conditions:

• Items must be undamaged, unused, with any tags still attached, and in the original packaging.

Please note that made-to-order and personalized items are non-refundable. These items can only be returned if they arrive damaged or faulty. In such cases, please notify us within 72 hours of receiving your order.

Please note your refund won't include the outgoing shipping costs already paid unless your products arrived damaged or with a fault.

We do not offer free returns. The return shipping cost is the customer’s responsibility.

Please note: made-to-order and personalized items are non-refundable.

In order to initiate a return, please email us at orders@treatts.com within 7 days of receiving your order with the following details:

• Your order number
• The product(s) you wish to return
• The reason for the return

Upon receiving and approving a return request, Treatts will provide you with a Return Label. Please package the item in its original packaging and send it to the address provided using the label received. The return shipping cost is the customer’s responsibility and will be deducted from your final refund amount. Once your return has been received by the brand, your refund will be processed and issued to the original payment method. Please allow 2-3 business days for processing.

Please note your refund won't include the outgoing shipping costs already paid unless your products arrived damaged or with a fault.

Once your return has been received by the brand, your refund will be processed and issued to the original payment method. Please allow 2-3 business days for processing. When returning an order, your refund won't include any shipping costs already paid or cost of returning the product.

While our brand partners carefully inspect products and ensure packaging is secure before dispatch, occasional mistakes can occur. If you receive a damaged or incorrect item, we will cover all return and redelivery fees. Please follow the steps below to resolve the issue:

1. Email us at orders@treatts.com within 72 hours of receiving your order and include:

• Your order number
• A detailed description of the damage or fault
• Photos of the damaged or incorrect product, and the internal and external packaging from multiple angles. Please note that evidence is required to verify the damage or fault and to raise a claim with the courier. Without these, we may not be able to offer a replacement or refund.

2. Once your details are received, we will get in touch with you to confirm whether you would prefer a refund or replacement and arrange this with our brand partner. Please note that replacements are subject to availability and may take additional time, especially if the item is personalized or made-to-order.

We're not currently able to offer direct exchanges with our brand partners unless an item is incorrect or faulty. We also can't offer credit notes for any products ordered through Treatts.

Please note that you, the customer, are responsible for the safe return of product(s) to our brand partners. We are therefore not liable for any mishandled products or damage caused by poor packaging upon return to the brand.