Shipping policy
Shipping Areas
We currently deliver to addresses in EU and the UK.
We’re actively working on expanding our reach and are we able to arrange shipping outside of EU and UK on a case-by-case basis. Please reach out to us and we will offer you options.
Shipping availability may vary by brand or artisan, so please check the product page for specific delivery information.
Shipping Cost
As a marketplace, all products are shipped directly by our brand partners.
Customers pay flat shipping rates per maker depending on the maker's origin, and the delivery destination.
- €9.99 — if you order from a maker within your country (e.g. you order from an Italian artisan to Italy)
- €12.99 — delivery to Spain, Italy, France, Germany or the Netherlands
- £14.99 — delivery to the UK
- €24.99 — delivery to rest of EU countries
Each product page provides specific shipping details, including the countries each brand delivers to and the shipping cost per destination.
If your order includes products from multiple brands, each brand will ship separately, and you may see separate shipping charges at checkout. A detailed breakdown of all shipping fees will be displayed in your cart before you complete your purchase.
Customs Duties
Customs duties may be applicable based on your destination country, the origin of your items, and the total value of your order. You can view the shipping origin for each product by checking the Shipping & Location details on the product page.
If applicable, these fees are the responsibility of the customer and are generally not included in the order total. They must be paid directly to the carrier or relevant authorities. Please note, local VAT is included in all prices, but other taxes and duties are not.
We are able to arrange delivery duties paid (DDP) shipping on a case-by-case basis. Reach out to us and we will send you the options.
Delivery Times
Since all orders are shipped directly by our brand partners, delivery times may vary, and items might arrive in multiple packages. You can find estimated delivery times on each product page under Shipping & Location details.
In stock products: Most orders are dispatched within 72 working hours (or 3 working days). Delivery times depend on the brand location and order destination:
- Domestic shipping usually takes 1-3 working days
- International shipping typically takes 1-8 working days (customs delays may extend this timeframe)
Made to order products: Production times vary by brand. Please check the product page for details on estimated dispatch times.
Personalised gifts: These are custom-made for your recipient and may require additional processing time. Please refer to the product page for specific timeframes.
Shipping from Different Brands
If your order includes products from multiple brands, each brand will ship separately, and thus your order will arrive in separate packages. If you haven't received all your items, don't worry – the rest of your order should arrive shortly. You can track your orders using the tracking codes sent to you in the shipping confirmation email. Additionally, you can check the estimated delivery time for each item on its product page.